HUD still doesn't work at fulltilt for me

[asaffer]

Beta 15 is the first version for me that properly dealt with multiple databases, and I was looking forward to finally switching to PT3, since I have been using PT2 in the two months since I purchased PT3. However, there seems to be another problem. This is on fulltilt. Sometimes the table will be recognized by PT3 (ie the little icon will appear on the table), but no stats will show up. Sometimes the stats will show up, but then they will stop updating. Both of these problems are intermittent, and are fixed by stopping and restarting the HUD (which is not very ideal in the middle of a session). I already submitted a support ticket, its just frustrating that two months after purchasing PT3, it is still essentially unusable to me. I am not doing anything particularly unusual or demanding, I just want the HUD to read from two databases and show stats while I play 4 tables. I was unable to use build 2 since I have two databases, one for played hands and one for observed hands, and it couldn't read from both. SInce then I have downloaded every update, played for 10-30 minutes, and with each version there has been some problem that has rendered it unusable.

[keggler]

does this happen if you revert to a basic HUD by renaming the layouts.pt3 file?


susan

[WhiteRider]

Please follow the steps Josh lists in the Beta 15 release notes to help us work out why this is happening.

[asaffer]

The problem where some tables show the pokertracker icon, but no stats, was still present with the default layout. I did not have a chance to see if the non-updating stats problem was present with the default layout.

[asaffer]

The problem is also not fixed by turning on the Best Hud Performance option. Are there any other things I should test?

[WhiteRider]

Try renaming the layouts.pt3 file as suggested above.
See the Beta 15 release notes.

[asaffer]

Try renaming the layouts.pt3 file as suggested above.
See the Beta 15 release notes.

The problem where some tables show the pokertracker icon, but no stats, was still present when I renamed the layouts.pt3.

[WhiteRider]

Have you created a support ticket for this?

[asaffer]

Have you created a support ticket for this?

yes, I have created a support ticket. I was just wondering if there are any other variables that I could test to try to get this working.

[WhiteRider]

One thing you can check, sometimes FTP problems in PAH were caused by a build up of old .tmp HH files.
With Full Tilt stopped, open the FTP\Hand History folder and see if there are any old .tmp files. If there are, remove them. These should be removed by the FT software when you close the table, but sometimes some get left behind and if too many build up it can cause problems for PAHud.