cant find playername after import

[jakz]

Hello

i installed pokertracker version 3. I can autoimport all my hands from pokerstars. Then i want to see my own stats
when i go to find player and i type te4m-jakz then it wont find anything. How can i solve this? what am i doing wrong? cause the hands do import succesfully

grtz

Michel

[WhiteRider]

After you import you need to click the 'Refresh' button top right of the Texas Holdem tab.

[jakz]

i did mate but then it flashes some text and then i still dont get any players in it :(

any other solutions?

[WhiteRider]

OK, that sounds like there's a problem.
What version are you using? Build 2 or Beta 15?
Trial or registered (this doesn't affect the issue, but affects how we can test it).

Try filtering to a single date that you played on and see if you see any players.
EDIT: Click 'Filters' button, date filter is on General tab.

[jakz]

build 2.0

i have registered version and it only flashes the word populating, even with the filter :(

i can give u access to take over my pc and watch :P

[WhiteRider]

OK, please update to Beta 15.
Download and install PT3.
Please read the Beta 15 release notes first.

When you have done this, see if it works.
If not, create a new database (Database -> Database Management -> New) and import a few hands to that and see if you can see the player list.