Issues with PT3 and Vista

[rafaelsimo]

I couldnt find my thread so I opened another oner. Every time I open the app it tells me that is already running. Your suggestions was to to open the task manager and see if it was running. It was. I ended the process as suggested and unlike any other app PT3 does not end! Computer is brand new and it is getting annoying to not be able to use this tool. Any other ideas?

[kraada]

Please try rebooting your system once and see if this happens again. If it does, reboot your system one more time, start PT3 using the Logging Enabled link on your Start menu and send us the PokerTracker.log file via the support system and we'll look into what could be causing this for you.

[rafaelsimo]

Ok, I rebooted the computer twice. Still says another version of pt3 is running, so I can't send you any files for you to review.

[kraada]

That's very strange. Please create the support ticket regardless and you will be routed to the appropriate department so we can look into it further for you.

[rafaelsimo]

how do i create the ticket?

[WhiteRider]

Click the 'support system' link in kraada's post.