PokerTracker

by **gta poker** » Sat Jan 17, 2009 5:45 pm

WTF? I paid and did not receive an unlock key -- I also requested a key again and got no response.

by **kraada** » Sat Jan 17, 2009 5:50 pm

Please create a support ticket using that link and explaining your situation and we will try and get that fixed for you as soon as possible.

by **gta poker** » Sat Jan 17, 2009 9:11 pm

I did this several hours ago, what is ASAP? SHould this not be an auto response with a key after purchasing like every other product?

by **gta poker** » Sat Jan 17, 2009 11:58 pm

Day and a half now with no response

by **gta poker** » Sun Jan 18, 2009 5:50 am

Still waiting...how can these guys be affiliated with PTracker when PTracker has such great support? Truly disappointing.

by **WhiteRider** » Sun Jan 18, 2009 6:11 am

What is your ticket number? I'll chase it up for you.

by **gta poker** » Sun Jan 18, 2009 1:34 pm

I made a ticket yesterday -- have no idea how to find the ticket # -- shouldn't poker ace have that info??

I'll retrieve the # if you tell me how.

by **kraada** » Sun Jan 18, 2009 1:52 pm

The number is listed in the confirmation email you got, and you can also find it on your My Tickets page.

by **gta poker** » Sun Jan 18, 2009 8:48 pm

Thanks,

The ticket is 47301 -- still no key code received.

by **gta poker** » Mon Jan 19, 2009 2:04 am

EDIT -- well over 2 days and still no key, great support.

Registered over 24h ago and no key sent.