About"your computer's clock is set incorrectly..."problem

[Flag_Hippo]

I am on my trial period for PT4 with 15 days left and a lot of data amassed. I updated to latest version to fix clock/date error and now my trial is starting over. I'm afraid to boot up the new version and maybe lose the data. I am encouraged by the comment that you won't lose data but I don't know if this applies to trial version also.

The same applies to the trial version. There is no difference between the trial version and the full version except for the limitations listed here. Even if your trial expires and you purchase at a later date then all your data would still be accessible provided you haven't uninstalled PokerTracker 4 and PostgreSQL (the program where PokerTracker 4 stores your poker data).

[almarick]

I have the same problem on mac. When will be available the version ?

[Flag_Hippo]

You can download that version from here:

PokerTracker v4.15.17 - Download (Mac)

[revigres]

After installing the update I can't connect to the sql server. See attachment.

Capture123.JPG

(29.08 KiB) Downloaded 2735 times

After clicking Configure Defaults I click connect it says Unable to connect to this database. Please check the configuration.

[Flag_Hippo]

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

[revigres]

OK so I went on and installed postgresql 12 and now that's the only folder: C:\Program Files\PostgreSQL\12
There is no postmaster.pid file in there, actually there is nothing in the data folder. Did I delete my database?
When trying to start the service under Services it tries to start the 8.3 server which is set on manual but I get the error 1053: The service did not respond to the start or control request in a timely fashion.
Under event viewer I get the following error : 2020-01-03 17:38:41 EET FATAL: could not create shared memory segment: 8
2020-01-03 17:38:41 EET DETAIL: Failed system call was MapViewOfFileEx.

This appears multiple times.

[Flag_Hippo]

OK so I went on and installed postgresql 12 and now that's the only folder: C:\Program Files\PostgreSQL\12
There is no postmaster.pid file in there, actually there is nothing in the data folder. Did I delete my database?

That just sounds like PostgreSQL 12 didn't install successfully so you will still have the data somewhere unless you deleted the original 'Data' folder where your database is. Since you have an v8.3 service did you look in your PostgreSQL v8.3 folder?

When trying to start the service under Services it tries to start the 8.3 server which is set on manual but I get the error 1053: The service did not respond to the start or control request in a timely fashion.
Under event viewer I get the following error : 2020-01-03 17:38:41 EET FATAL: could not create shared memory segment: 8
2020-01-03 17:38:41 EET DETAIL: Failed system call was MapViewOfFileEx.

Assuming your data is in PostgreSQL v8.3 do not uninstall it (if you have then you will need to reinstall PostgreSQl v8.3 again) and set the service to 'Automatic' so you don't have to manually start it everytime. The particular message from the Event Viewer usually means security software on your computer is preventing PostgreSQL from starting when your computer does so if you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide to see if that resolves your problems. If it doesn't what you can do is this:

1. Run a full system scan to check for infections on your computer. 

If everything comes back clean temporarily uninstall all security programs (firewalls, anti-virus/malware, etc.). Disabling them or turning them off won't be enough.

Don't visit other web sites, download other files or emails until they're reinstalled.

2. Reboot your computer.

3. Start PokerTracker4 and see if it will run now - if it does that means PostgreSQL is now able to start up.

4. If PokerTracker 4 still won't start go to your PostgreSQL v8.3 'data' folder probably in one of these two places and copy (don't move) the postgresql.conf file to C:.

Rename C:\postgresql.conf to C:\postgresql.txt and attach that file to a Support Ticket. This file has PostgreSQL configuration options and your trouble could also be one of those settings is causing the trouble.

5. Regardless of what happens above, reinstall your security software.