Are the hands importing? There is only a tournament summary file in your PokerTracker 4 processed folder which comes from C:\PokerKing3\TournamentSummary and that file doesn't contain hand histories. Is your WPN client actually saving the hand history files while you play in C:\PokerKing3\handHistory if you look in that folder? If it is then
enable logging, reproduce this problem and then send your log file to us in a
Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'. If your WPN client isn't saving the hand history files then that would be a question for your poker sites support.