Not working with latest WPN update?

Questions and discussion about PokerTracker 4 for Windows

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Not working with latest WPN update?

Postby mythrilfox » Thu Feb 04, 2021 2:20 am

Hi, not sure if it's just me but I got an update from WPN tonight and PT4 is no longer detecting their tables.
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Re: Not working with latest WPN update?

Postby Flag_Hippo » Thu Feb 04, 2021 7:10 am

Make sure you are using PokerTracker v4.15.28 otherwise restart your computer and then enable logging in PokerTracker 4. Next reproduce the problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: Not working with latest WPN update?

Postby CaballoBlanco » Thu Feb 04, 2021 8:25 am

Same here after Tuesdays newest update of Americas Card Room. Have had that issue a couple weeks ago and than the latest PT4 update fixed it but v4.15.28 is currently not working for me with ACR
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Re: Not working with latest WPN update?

Postby mythrilfox » Thu Feb 04, 2021 7:27 pm

working again for me. sorry for the false alarm.
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