Ipoker Tournaments losses listed as wins in PT4

[konnhand]

Hi support,
The tournaments i play on ipoker, the times i dont cash is being listed as profits, the times i do cash is listed as negative income, something is wrong here

[Flag_Hippo]

That suggests that PokerTracker 4 was not able to retrieve the currency exchange rates from our servers. Go to 'Database -> Currency', select any sessions/tournaments which have an exchange rate of -1 and click the 'Set Rates' button to fetch the correct exchange rates. Note that you can select a range of rows by holding shift and clicking the start/end and you can also select multiple ones individually by holding CTRL and selecting.

This situation normally occurs when the timezone is configured incorrectly for iPoker as their hand histories do not specify what timezone is being used so you should set the time in the iPoker lobby to server time and not your local time. Then in PokerTracker 4 go to 'Configure > Sites & Import Options > iPoker' and select the skin you play at, or if it isn't listed one which uses the same server timezone as your skin. That should mean that the hands import as the correct time, and that should avoid problems with retrieving the exchange rates for future sessions.