Bugs when importing from GTECH2

Questions and discussion about PokerTracker 4 for Windows

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Bugs when importing from GTECH2

Postby poochie » Wed Feb 10, 2021 11:24 am

I play on Lottomatica.it
When "Import while playing" is selected in the Site Options the HUD stops working after a while (also on the other open clients).
Is there a fix for this?

Cheers
poochie
 
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Re: Bugs when importing from GTECH2

Postby Flag_Hippo » Wed Feb 10, 2021 12:42 pm

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what is happening here and advise you accordingly. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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