HuD NO WORKTING AFTER CRUSHING OPERATION SYSTEM

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HuD NO WORKTING AFTER CRUSHING OPERATION SYSTEM

Postby KAIOU » Wed Feb 17, 2021 10:55 am

Today I ve got in the early session a crash of my os and then the hud didnt work at all , I post a picture.

The table where I play is recognized as observed.

On my second table it' s working perfectly,

Anyway before to post I restarted the system one time and also pokertracker software in the middle time thanks anyway
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Re: HuD NO WORKTING AFTER CRUSHING OPERATION SYSTEM

Postby Flag_Hippo » Wed Feb 17, 2021 1:44 pm

If your computer crashed while the database was active then it might be damaged so send us a log file that has recorded this issue to us in a Support Ticket so we can see what's going on in the background and advise you accordingly:

Guide: How to Create & Submit a PokerTracker4.log File

You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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