Questions and discussion about PokerTracker 4 for Windows
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
by KAIOU » Wed Feb 17, 2021 10:55 am
Today I ve got in the early session a crash of my os and then the hud didnt work at all , I post a picture.
The table where I play is recognized as observed.
On my second table it' s working perfectly,
Anyway before to post I restarted the system one time and also pokertracker software in the middle time thanks anyway
- Attachments
-
boserved.PNG
- (318.33 KiB) Downloaded 411 times
-
KAIOU
-
- Posts: 72
- Joined: Sat Mar 09, 2019 10:37 pm
by Flag_Hippo » Wed Feb 17, 2021 1:44 pm
If your computer crashed while the database was active then it might be damaged so send us a log file that has recorded this issue to us in a
Support Ticket so we can see what's going on in the background and advise you accordingly:
Guide: How to Create & Submit a PokerTracker4.log FileYou can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
-
Flag_Hippo
- Moderator
-
- Posts: 17131
- Joined: Tue Jan 31, 2012 7:50 am
Return to PokerTracker 4
Users browsing this forum: No registered users and 1 guest