Very slow import from hands after changing currency

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Very slow import from hands after changing currency

Postby Paxis » Sun Feb 28, 2021 11:56 am

Hi,
i had the issue that PT4 showed my losses from Six+ on iPoker as winnings. I searched in the forum and it seems like that the issue had something to do with the currencys. iPoker is in € and PT4 was set to $. So i changed a couple days ago the main currency to € to see if the problem get fixed. And it was fixed, all winnings/losses was shown correctly in €.
Today i played a few tables again and was wondering why i don't get a HUD on a couple of my tables. Than i saw in PT4 that the hands where imported extremly slowly. So i stopped getting hands. After this he imported the rest of the hands that i was playing till i had "Getting hands while playing" disabled. It took something like 20min for that 25 hands.

What happend with the import? I never had this issue befor. Has it something to do with my curreny change? I don't want to change again something before i know what i was doing wrong. Should i chance the main currency back to $?
Paxis
 
Posts: 11
Joined: Thu Apr 12, 2012 8:29 am

Re: Very slow import from hands after changing currency

Postby Flag_Hippo » Sun Feb 28, 2021 2:31 pm

When the currency is changed the database cache needs to rebuilt and that sounds like this didn't happen or complete successfully. To start it manually go to 'Database -> Database Management -> Rebuild Cache -> Full Cache Rebuild'. Be prepared for this to take a considerable amount of time if you have a large database, so you'll want to run it when you're not using PokerTracker 4 for a while. Make sure that your computer does not power itself off or go to sleep while it's running or you will need to run it again from the start. If that doesn't fix it then restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce the problem and then send your PokerTracker4.log file to is in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
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Re: Very slow import from hands after changing currency

Postby Paxis » Mon Mar 01, 2021 7:44 am

Cool. Thy for the help!
It seems to work fine now :)
Paxis
 
Posts: 11
Joined: Thu Apr 12, 2012 8:29 am


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