Blank Hud Stats

[John Doe Jr]

Hi ,

I'm currently using the trial version of PT4 and I cant seem to get some of the stats to show in the hud.
stat: M . This shows up in the replayer but in live play it just shows '-' in the hud and tools popup.
stat: Live AMT BB. Tried this instead of M and got same result.

Can someone tell me if its possible to just show hud stats by table? I understand that you view by lifetime in the replayer and by session stats in live play but how about when you moved to a new table during Mtts? It will show your session stats but you seem unable to change this to table. I dont want to see my session stats on a new table..I want to see stats for that table only and how the new players see me.

Thanks.

[Flag_Hippo]

I'm currently using the trial version of PT4 and I cant seem to get some of the stats to show in the hud.
stat: M . This shows up in the replayer but in live play it just shows '-' in the hud and tools popup.
stat: Live AMT BB. Tried this instead of M and got same result.

I cannot reproduce what you're describing here so can you please enable logging, take a screenshot of the problem and then send that to us in a Support Ticket with a log file that's recorded what's going on:

Tutorial: Reporting A Problem

You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

Can someone tell me if its possible to just show hud stats by table? I understand that you view by lifetime in the replayer and by session stats in live play but how about when you moved to a new table during Mtts? It will show your session stats but you seem unable to change this to table. I dont want to see my session stats on a new table..I want to see stats for that table only and how the new players see me.

That's not currently possible. You can be notified of any change in this regard by opening a Support Ticket.

[John Doe Jr]

Hi,
Thanks for the reply. Is it possible to uninstall and reinstall while on the 14 day trial? will this void any trial period?

I will gather the info you requested info and pass it on through the right channels.

Thank you.

[Flag_Hippo]

It's possible but I wouldn't recommend it. Reinstalling PokerTracker 4 and/or PostgreSQL (the program where PokerTracker 4 stores your poker data) is unlikely to fix a problem and can just make things worse if it ends up with you not being able to use PokerTracker 4 at all.