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WPN Tournament Buy-In Issues

PostPosted: Fri Apr 23, 2021 12:12 pm
by smb4li
I currently have the smalls takes NLH version of PT4, but recently have noticed that the program (or WPN) is reporting certain $15 buy-in MTTs as $20+ and, therefore, the HUD will not show up at these tables since they are categorized as non-small stakes games. I have tried to manually update the tournaments to reflect the correct buy-in amounts, but the HUD still does not work. Is there a known workaround for this issue, or is this something we just have to wait on WPN to fix the reporting of their tournament summaries? Thanks!

Re: WPN Tournament Buy-In Issues

PostPosted: Fri Apr 23, 2021 2:43 pm
by Flag_Hippo
Please compress the original hand history & tournament summary files provided to you by WPN and attach them to a Support Ticket along with information detailing the problem. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

Guide: Processed Files