Questions and discussion about PokerTracker 4 for Windows
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by mmaximko » Sun Apr 25, 2021 10:13 am
Hello. I tried to convert h2n database by setup assistant and after import I have nothing on pt4 database. What I do wrong and how to fix it?
In h2n database 708k hands.
(04:57:43 pm: Import complete. No hands or summaries in 142 files were imported. (0 errors, 0 duplicates))
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mmaximko
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by Flag_Hippo » Sun Apr 25, 2021 2:39 pm
With regards to that please
enable logging, reproduce this problem and then send your log file to us in a
Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. You can also manually import your hands into PokerTracker 4 if you have the original hand history files using 'Play Poker -> Get Hands From Disk'.
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Flag_Hippo
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