Problem Winamax

[jonasturiano]

Hello and sorry for my English. Today when I opened the Winamax lobby there was an update and since then the PT4 HUD has disappeared and it also doesnt import my hands. I have tested with Pokerstars and both the HUD and importing hands work perfectly. What I can do? Thanks!

[Flag_Hippo]

Please make sure everything is still configured correctly:

Winamax Configuration Guide

otherwise enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.