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Error partypoker: invalid pot size/winnings for hand

PostPosted: Thu Nov 04, 2021 10:18 pm
by kallahan
HI,

I have new messages of error since yesterday about my imported hand on Partypoker ,
i added a screenshot , it s just an exemple , i have a lot of like this .
i changed anything about my configuration,

Re: Error partypoker: invalid pot size/winnings for hand

PostPosted: Fri Nov 05, 2021 5:31 am
by Flag_Hippo
You are using an older version of PokerTracker 4 so please update it:

Download PokerTracker 4

If the hands do not import into the latest version then send your hand history sample to us in a Support Ticket.

Re: Error partypoker: invalid pot size/winnings for hand

PostPosted: Fri Nov 05, 2021 2:00 pm
by kallahan
i downloaded the last version of PT4 , and it s the same problem of error .

Re: Error partypoker: invalid pot size/winnings for hand

PostPosted: Fri Nov 05, 2021 2:11 pm
by Flag_Hippo
Flag_Hippo wrote:If the hands do not import into the latest version then send your hand history sample to us in a Support Ticket.

Re: Error partypoker: invalid pot size/winnings for hand

PostPosted: Fri Nov 05, 2021 3:22 pm
by xavier47
Flag_Hippo wrote:
Flag_Hippo wrote:If the hands do not import into the latest version then send your hand history sample to us in a Support Ticket.

same for me.
I noticed that some hands are not imported by the tracker

Re: Error partypoker: invalid pot size/winnings for hand

PostPosted: Fri Nov 05, 2021 3:27 pm
by xavier47
how do we import hands manually? please

Re: Error partypoker: invalid pot size/winnings for hand

PostPosted: Fri Nov 05, 2021 5:38 pm
by kallahan
what i see , it seems that it s concerning always big pots all in

Re: Error partypoker: invalid pot size/winnings for hand

PostPosted: Fri Nov 05, 2021 5:54 pm
by kallahan
Flag_Hippo wrote:
Flag_Hippo wrote:If the hands do not import into the latest version then send your hand history sample to us in a Support Ticket.


the problem hands are not recorded in PT4 , they just appear in error in the view import status.

Re: Error partypoker: invalid pot size/winnings for hand

PostPosted: Fri Nov 05, 2021 6:21 pm
by xavier47
kallahan wrote:what i see , it seems that it s concerning always big pots all in

yes me too

Re: Error partypoker: invalid pot size/winnings for hand

PostPosted: Fri Nov 05, 2021 6:22 pm
by xavier47
kallahan wrote:
Flag_Hippo wrote:
Flag_Hippo wrote:If the hands do not import into the latest version then send your hand history sample to us in a Support Ticket.


the problem hands are not recorded in PT4 , they just appear in error in the view import status.


yes the same