Connectiong to PT

[mtfaz1988]

Hey,

I've contacted the support around 2 weeks ago who have been trying to help me to be able to use PT4. But still no luck so far, just thought I'd post on here as well to try and get it sorted quicker if someone has experienced anything similar.

When I try and open, I get this:
https://gyazo.com/2bf1c751091187a15d592c4efbbf3918
https://gyazo.com/8715b25634340e15d806ca26d8a6ecbf

I trued disabling my firewall and security, and other suggestions made by the support agent.

Other tracking programs work fine(Holdem manager and hand2note) - which I've been using the trials for whilst PT won't work.

Any help will be much appreciated

[plusss_EV]

Did you end up getting this resolved? I am in the same boat. Recently purchased PT and have not heard back from Support since I sent in the ticket. I downloaded PostgreSQL and plugged in the right address / password, etc. but still unable to connect.

Any help would be greatly appreciated. Thanks!

[mtfaz1988]

Still no luck getting it fixed. I first sent my issue to the support team on the 13th July.

I've had to download and use the trials of other tracking software in the mean time to keep track.

[mtfaz1988]

Hey,

Did you ever get a reply or fix it? I'm still without since 13th July :(