hand sample wrongly accumulate for in game HUD

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hand sample wrongly accumulate for in game HUD

Postby Florian87 » Thu Sep 01, 2022 5:25 am

I’m having a problem where while playing, the in game HUD seems to accumulate all the hand histories for every vilain whom I know his other sites aliases, and multiply them for each number of my own aliases. I didn’t have this problem until I joined all my own aliases. This is problematic because samples are way too big for every player I play often and then their stats aren’t accurate anymore at all.

This doesn’t apply to the HUD replayer from PT4 off tables as shown in the attached pictures exemples (first pic is the ingame 60kh HUD, second pic is the replayer HUD with the correct 17kh HUD)

Any ideas how to correct this please ?
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Florian87
 
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Re: hand sample wrongly accumulate for in game HUD

Postby Flag_Hippo » Thu Sep 01, 2022 7:27 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket with any other relevant information so we can check your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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