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HUD not working on higher limit after license upgrade

PostPosted: Mon Jun 19, 2023 2:12 pm
by AARominusAA
Hey guys !

I was wondering, is there anything I am suppose to do once I bought the licence upgrade for higher stakes ?

Everything worked fine playing Spin & Go as high as 10€, and as I was willing to jump to 25€ I bought the licence upgrade few weeks ago but it does not seem to work.

I tested almost every HUD profile I have and the problem seem to be always the same: the HUD does pop up, but stats seems frozen, nothing update as the game goes on.

Was I suppose to do anything on the software side, like change my licence file somewhere ?

Re: HUD not working on higher limit after license upgrade

PostPosted: Tue Jun 20, 2023 3:44 am
by Flag_Hippo
In PokerTracker 4 rebuild your database cache via 'Database -> Database Management -> Rebuild Cache -> Full Cache Rebuild' and that should fix it. If you have a large database this could take awhile so schedule accordingly.

Re: HUD not working on higher limit after license upgrade

PostPosted: Tue Jun 20, 2023 1:55 pm
by AARominusAA
Great, it now works like a charm ! Thank you :)

Re: HUD not working on higher limit after license upgrade

PostPosted: Wed Jun 21, 2023 4:04 am
by Flag_Hippo
Pleased to hear it :)