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pt4 crash, hud doesnt start, stop gettings hands wont stop

PostPosted: Wed Jun 21, 2023 11:29 am
by gure90306
Hi,

I just a bought a new custom hud. While I tried moving the hud position to the correct location, then restarting the hud. The hud no longer appears
and just stopped working. My old hud also does not appear and stop getting hands won't stop. (I need to force close pt4 to stop getting hands).

Re: pt4 crash, hud doesnt start, stop gettings hands wont st

PostPosted: Wed Jun 21, 2023 12:28 pm
by Flag_Hippo
Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce your issue and then attach your support bundle to a Support Ticket so we can check your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.