Program not responding.

Questions and discussion about PokerTracker 4 for Windows

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Program not responding.

Postby Viegaard » Sun Jul 02, 2023 5:23 pm

Pokertracker 4 has started more and more lately to "stop responding" and then after 5-10 seconds it goes back to normal.

It happens when I:

- Purge something and then do the cleanup it suggests.
- Apply a change to the HUD profiles and then click; Apply -> OK.

When it happens I can't click anywhere on my desktop.

I tried uninstalling and installing but that didn't help.
Viegaard
 
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Re: Program not responding.

Postby Flag_Hippo » Mon Jul 03, 2023 5:39 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the issue with your HUD Profiles and then attach your support bundle to a Support Ticket where a technician can review your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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