Unable to import hands

[anzorgas]

Error: PokerStars: Cache update failure due to an invalid custom stat. You will be unable to import until the stat is fixed or removed.
Hi! I get this error when starting to import hands and it inmediatly stops.
Any idea of how can fix it? It just happened suddenly.
Thank you.

[Flag_Hippo]

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.