HUD ZOOM on Pokerstars bug

Questions and discussion about PokerTracker 4 for Windows

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HUD ZOOM on Pokerstars bug

Postby belgianbeer » Fri Aug 04, 2023 5:23 am

Hi, since the last update (i think from pokerstars), my HUD doest display properly on Pokersars when I play ZOOM table. I didnt change anything in the settings.
any idea why ?
belgianbeer
 
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Re: HUD ZOOM on Pokerstars bug

Postby Flag_Hippo » Fri Aug 04, 2023 6:02 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by joing a Zoom table for a few hands and then attach your support bundle to a Support Ticket where we can review your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: HUD ZOOM on Pokerstars bug

Postby belgianbeer » Sat Aug 05, 2023 4:38 am

hello

actually i just understand that i do not have any problem with other HUD, it is only my custom HUD that doesnt display properly since i modify some pop-up, stats and text into it...
Any idea of what i could do to fix it?
I will send a bundle anyway too

thank you for your support
belgianbeer
 
Posts: 7
Joined: Sun Jul 21, 2013 9:42 am

Re: HUD ZOOM on Pokerstars bug

Postby Flag_Hippo » Sat Aug 05, 2023 6:28 am

If you have created new custom columns and/or changed them via 'Configure -> Statistics > Columns' then you should rebuild your custom database cache via 'Database -> Database Management -> Rebuild Cache -> Custom Cache Rebuild' but if that's not the problem we will need to review your support bundle.
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