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HUD ZOOM on Pokerstars bug

PostPosted: Fri Aug 04, 2023 5:23 am
by belgianbeer
Hi, since the last update (i think from pokerstars), my HUD doest display properly on Pokersars when I play ZOOM table. I didnt change anything in the settings.
any idea why ?

Re: HUD ZOOM on Pokerstars bug

PostPosted: Fri Aug 04, 2023 6:02 am
by Flag_Hippo
Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by joing a Zoom table for a few hands and then attach your support bundle to a Support Ticket where we can review your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Re: HUD ZOOM on Pokerstars bug

PostPosted: Sat Aug 05, 2023 4:38 am
by belgianbeer
hello

actually i just understand that i do not have any problem with other HUD, it is only my custom HUD that doesnt display properly since i modify some pop-up, stats and text into it...
Any idea of what i could do to fix it?
I will send a bundle anyway too

thank you for your support

Re: HUD ZOOM on Pokerstars bug

PostPosted: Sat Aug 05, 2023 6:28 am
by Flag_Hippo
If you have created new custom columns and/or changed them via 'Configure -> Statistics > Columns' then you should rebuild your custom database cache via 'Database -> Database Management -> Rebuild Cache -> Custom Cache Rebuild' but if that's not the problem we will need to review your support bundle.