Import not working randomly since several weeks

[djkwells]

Hello,

I'm really struggling with import recently (approx. 1-2 months) sometimes random files from my hh holder are not imported; it takes forever in the import status and i'm forced to close and restart pt4 and to remove the concerned files from my folder to be able to reimport my whole folder. Also, it does this to a lot of files, so I'm very embarassed since it seems to be I am the only one. Also, this issue is going on with spins, tournament, cash games, whatever..please help :(

[Flag_Hippo]

If you are not using the latest version of PokerTracker 4 please update it otherwise turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket where a technician can review your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.