Stopped turning on

[SpectNSK]

During the game, I noticed that the HUD is not fully loaded. And then PT4 froze. I had to turn it off manually. And after restarting the computer, it stopped turning on. Can this be fixed?

[Flag_Hippo]

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 10, 12) or have it installed in a custom location. If you find the file and delete it then reboot and try starting PokerTracker 4 again. If that allows PokerTracker 4 to start up then I'd suggest turning on logging via 'Configure -> Options' so if you have any further trouble while using PokerTracker 4 you can attach your support bundle or log file to a Support Ticket:

Tutorial: Reporting A Problem

[SpectNSK]

I found and deleted the file. Rebooted, but unfortunately it didn't help

[Flag_Hippo]

If PokerTracker 4 is still not starting then please go to 'Windows Start Menu -> All Programs -> PokerTracker 4 -> PokerTracker 4 (Logging Enabled)', try starting PokerTracker 4 and then attach your log file to a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

To access the log file open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.