Error Hand history and hud in Winamax

[Beis33]

Hi, i have problems to get hands and hud in Winamax.
In pokerstars i havent any problems, in Winamax i changed language to english, i save hands in same file in Winamax and in PT4.

When i play for a while a message appears in PT4 and say this:

The Hud is not finding any information on the players at your table. There are several possible causes for this:

1. The players may not have enough hands in your database. See the 'Minimum Hands Required' setting in the Hud Options.

2. The players may not have enough hands in the current player range. See the 'Player Ranges' setting in the Hud Options.

3. The Hud may be configured to only read from databases that currently aren't being imported into.

For more information, please see the Tutorial on Configuring Hud Options

Can anyone help me with this?

Thank you

[Flag_Hippo]

1. The players may not have enough hands in your database. See the 'Minimum Hands Required' setting in the Hud Options.

Go to 'HUD -> Edit HUD Options -> General Settings' and check your 'Minimum Hands Required' setting (zero is the default setting):

Guide: HUD Options & Profiles (Filters)

2. The players may not have enough hands in the current player range. See the 'Player Ranges' setting in the Hud Options.

In the same section check the 'Number Of Players Filtered' setting (by default nothing is set here).

3. The Hud may be configured to only read from databases that currently aren't being imported into.

You can check this via 'HUD -> Edit HUD Options -> General Settings -> Advanced' and comparing the database(s) selected there with the current active database you are using which is specified at the top of the PokerTracker 4 window.

If you still have issues with the HUD then please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing on a Winamax table for a couple of minutes and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.