Hello... sorry for my english.. i hope you understand...
I have problems with backup from error as per file attachment
you can help me rest in waiting thanks
backup failed
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backup failed
by marco menichini » Wed Nov 08, 2023 8:12 pm
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- marco menichini
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Re: backup failed
by Flag_Hippo » Thu Nov 09, 2023 7:58 am
Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Try the backup again but save the backup file to the root of C:\. If that also fails then attach your support bundle to a Support Ticket where we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: backup failed
by marco menichini » Thu Nov 09, 2023 7:16 pm
Hello.. thank's for the reply
I followed your advice but the problem remains
I opened a support ticket yesterday now I attach the failed backup file
to the support I explain that I followed your advice
I followed your advice but the problem remains
I opened a support ticket yesterday now I attach the failed backup file
to the support I explain that I followed your advice
- marco menichini
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- Joined: Wed Nov 18, 2020 7:38 am
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