PokerTracker

Hello... sorry for my english.. i hope you understand...
I have problems with backup from error as per file attachment
you can help me rest in waiting thanks

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Try the backup again but save the backup file to the root of C:\. If that also fails then attach your support bundle to a Support Ticket where we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Hello.. thank's for the reply
I followed your advice but the problem remains
I opened a support ticket yesterday now I attach the failed backup file
to the support I explain that I followed your advice