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Annual maintenance - Why isn't it the same for everyone?

PostPosted: Sun Jan 21, 2024 8:26 pm
by doppiosei83
Good evening, I had an old pt3 license that unfortunately I didn't make it in time to upgrade to pt4.

So I bought PT4 again with full license, and it included the year of maintenance and support which is about to expire in February.

But why does this option expire for me, and I should theoretically have to pay for a renewal in order to do future updates, while I have some friends who just don't have the "holdem support and maintenance" item, and therefore don't have to renew the package, and can happily do all the updates all along without any further charges?
They definitely have the poker tracker 4 purchased long before me..... and they update it every time without any problems

Those who bought it in the past, are they advantaged? doesn't it really provide for the existence of the "support and maintenance package?" I looked at their profiles.... and there is just no such item in their products on the poker tracker page

Re: Annual maintenance - Why isn't it the same for everyone

PostPosted: Sun Jan 21, 2024 8:27 pm
by doppiosei83
Sorry for my english, i use deepl translate!

Re: Annual maintenance - Why isn't it the same for everyone

PostPosted: Mon Jan 22, 2024 7:23 am
by Flag_Hippo
PokerTracker moved to a recurring billing model on 11th July 2022 - see this announcement.

Re: Annual maintenance - Why isn't it the same for everyone

PostPosted: Wed Jan 24, 2024 9:29 pm
by doppiosei83
thanks for the explanation ;)