PokerTracker

Hello, I have a problem importing hands, how can I solve it?
When I want to import hands these windows appear:

https://gyazo.com/23ab77b1dfaf8b5f7e1ffe5df4140c3a
https://gyazo.com/7a64910056c3077b856636941014edfd

If your database isn't that large go to to 'Database -> Database Management', select your database and then 'Rebuild Cache -> Full Cache Rebuild'. If that doesn't fix it then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.