Unable to export hands

[tijsss]

Hi,

I'm unable to export my hands from the export window. I have tried the advanced and the tournament options.

When i click on export (i think the window to select a directory should pop up) PT freezes and nothing happens.
I have tried to let it run for more than a few hours.
I downloaded the latest version today but that did not help.

[Flag_Hippo]

I cannot reproduce this and it's not a known issue as far as I am aware. So we can follow up on this please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the freeze and then grab your log file from here:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log (Windows)

\Users\{Mac Login}\Library\Application Support\PokerTracker 4\Logs\PokerTracker4.log (macOS)

and attach that file to a Support Ticket.

To access the log file in Windows you can open File Explorer and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. One thing to note is that every time you close/restart PokerTracker 4 it will begin a new log so you should save/send that PokerTracker4.log file before restarting PokerTracker 4 again.

[tijsss]

Code: Select all

2024/10/23 12:32:39.608 [00000]: [- Main -][System] PokerTracker v4.18.4
2024/10/23 12:32:39.609 [00000]: [- Main -][SystemInfo] wxWidgets: 3.2.3, Arch: x64
2024/10/23 12:32:39.609 [00000]: [- Main -][SystemInfo] OS: Windows 11 (23H2) (build 22631), 64-bit edition
2024/10/23 12:32:39.609 [00000]: [- Main -][SystemInfo] Windows Version: Windows 11 Home (23H2), Build: 22631.4317
2024/10/23 12:32:39.609 [00001]: [- Main -][SystemInfo] Kernel: kernelbase: 10.0.22621.4249, kernel32: 10.0.22621.3958
2024/10/23 12:32:39.609 [00000]: [- Main -][SystemInfo] Lang: nl-NL, Locale: 0413, Code Page: 1252
2024/10/23 12:32:39.626 [00000]: [- Main -][SystemInfo] Time Zone: West-Europa (zomertijd) (UTC+0100) (Daylight)
2024/10/23 12:32:39.626 [00000]: [- Main -][SystemInfo] Total Logical Processing Units: 8
2024/10/23 12:32:39.626 [00000]: [- Main -][SystemInfo] Processor Info: Numa: 1 Pkg: 1 Cores: 4 PUs: 8 (L1: 4, L2: 4, L3: 1)
2024/10/23 12:32:39.627 [00000]: [- Main -][SystemInfo] Processor 0: Cores: 8  Speed: 1.80 GHz  Name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
2024/10/23 12:32:39.627 [00000]: [- Main -][SystemInfo] C:\: Space: Total: 242,873mb, Used: 87,748mb, Free: 155,125mb
2024/10/23 12:32:39.627 [00000]: [- Main -][SystemInfo] Physical Memory: Total: 7.85gb, Used: 6.73gb, Free: 1.12gb, Load: 85%
2024/10/23 12:32:39.628 [00000]: [- Main -][SystemInfo] Commit Limit: Total: 31.54gb, Used: 28.91gb, Free: 2.63gb, Process Limit: 131,072.00gb
2024/10/23 12:32:39.781 [00154]: [- Main -][SystemInfo] GPU: Intel(R) UHD Graphics 620, Driver Version: 27.20.100.8681
2024/10/23 12:32:39.783 [00001]: [- Main -][SystemInfo] Video[0]: Intel(R) UHD Graphics 620 (\\.\DISPLAY1)
2024/10/23 12:32:39.784 [00001]: [- Main -][SystemInfo] Display[0]: Position: 0x0, Size: 1920x1032
2024/10/23 12:32:39.784 [00000]: [- Main -][SystemInfo] DpiScaling: 0, DesktopDPIOverride: 0, LogPixels: 96 (100%)
2024/10/23 12:32:39.784 [00000]: [- Main -][SystemInfo] DPI Status: NOT DPI Aware, Default Scale: 1.00, System Scale: 1.00
2024/10/23 12:32:39.784 [00000]: [- Main -][SystemInfo] Monitor[0]: Position: 0x0, Size: 1920x1080, DPI: 1.00
2024/10/23 12:32:39.821 [00038]: [- Main -][SystemInfo] Anti Virus: Windows Defender (Active, Updated), McAfee Virusscan (Inactive, Updated)
2024/10/23 12:32:39.821 [00000]: [- Main -][SystemInfo] Anti Spyware: Windows Defender (Active, Updated)
2024/10/23 12:32:39.821 [00000]: [- Main -][SystemInfo] Firewall: None
2024/10/23 12:32:39.821 [00000]: [- Main -][SystemInfo] Configuration: [General]\nRunCount=30\nBuildDate=2024/10/17\nRegistrationCode=******-******-******-20DBD7\nFirstRun=N\nLogging=Y\n[Database]\nDefault.Postgres.Server=localhost\nDefault.Postgres.Port=5432\nDefault.Postgres.User=postgres\nDefault.Postgres.Password=dbpass\nDB1.Name=PokerTracker 4 Database\nDB1.Type=postgres\nDB1.Postgres.Database=PT4 DB\nDB1.Postgres.Server=localhost\nDB1.Postgres.Port=5432\nDB1.Postgres.User=postgres\nDB1.Postgres.Password=dbpass\nDB1.Default=Y\n[Import]\nAutoStart.900=N\nAutoStart.3300=N\nAutoStart.5400=N\nAutoStart.3400=N\nAutoStart.5600=N\nAutoStart.6400=N\nAutoStart.4200=N\nAutoStart.700=N\nAutoStart.2900=N\nAutoStart.1200=N\nAutoStart.2700=N\nAutoStart.400=N\nAutoStart.7100=N\nAutoStart.2100=N\nAutoStart.200=N\nAutoStart.2800=N\nAutoStart.6100=N\nAutoStart.4700=N\nAutoStart.6900=N\nAutoStart.3700=N\nAutoStart.6800=N\nAutoStart.100=N\nAutoStart.4000=N\nAutoStart.6500=N\nAutoStart.3500=N\nAutoStart.7000=N\nAutoStart.3600=N\nAutoStart.5100=N\nAutoStart.7200=N\nAutoStart.6700=N\nAutoStart.3900=N\nAutoStart.7600=N\nAutoStart.3800=N\nAutoStart.7300=N\nAutoStart.2200=N\nAutoStart.2400=N\nAutoStart.6600=N\n[Replayer]\nPrefSeatEnabled=N\n[Players]\nActiveSiteID=3200\nActiveName=Hero\n
2024/10/23 12:32:39.821 [00000]: [- Main -][System] Exception Handler: Crash Report Dll: Yes, WER Registered: Yes, Has WER: Yes, Has Fail Fast: Yes
2024/10/23 12:32:39.821 [00000]: [- Main -][System] ptxRandomSeed: 0.4900ms
2024/10/23 12:32:39.831 [00010]: [00005D6C][ptApiWatchdog] Thread: Begin
2024/10/23 12:32:39.831 [00000]: [- Main -][System] diffInDaysNow = 2122
2024/10/23 12:32:39.835 [00004]: [- Main -][Registration] counter1 = 0xdc000000, counter2 = 0x00000000, counter3 = 0x0000084a
2024/10/23 12:32:39.840 [00006]: [- Main -][Registration] counter1 = 0xdc000000, counter2 = 0x00000000, counter3 = 0x0000084a
2024/10/23 12:32:39.841 [00000]: [- Main -][System] Getting String: 1052-E2FD-8633-3B30-2488-C4B8-64C3-248E
2024/10/23 12:32:39.867 [00026]: [- Main -][System] Attempting to connect to: https://ptlicense.com/regcheck.php
2024/10/23 12:32:40.019 [00152]: [- Main -][SslSocket] OpenSSL 3.0.14 4 Jun 2024
2024/10/23 12:32:40.555 [00536]: [- Main -][ptxPostFormData] Success: 688 ms
2024/10/23 12:32:40.561 [00006]: [- Main -][Registration] License written to C:\Users\tijsh\AppData\Local\PokerTracker 4\Config\PokerTracker.lic
2024/10/23 12:32:40.561 [00000]: [- Main -][System] Checking registration...
2024/10/23 12:32:40.601 [00040]: [- Main -][Registration] Getting dynamic info
2024/10/23 12:32:40.602 [00000]: [- Main -][System] Currencies v1.08 is up to date.
2024/10/23 12:32:40.623 [00022]: [- Main -][System] TournamentDetect v6.71 is up to date.
2024/10/23 12:32:40.623 [00000]: [- Main -][System] PokerStars v2.24 is up to date.
2024/10/23 12:32:40.624 [00001]: [- Main -][System] FullTilt v1.37 is up to date.
2024/10/23 12:32:40.624 [00000]: [- Main -][System] Party v2.01 is up to date.
2024/10/23 12:32:40.624 [00000]: [- Main -][System] iPoker v3.03 is up to date.
2024/10/23 12:32:40.624 [00000]: [- Main -][System] Pacific v1.22 is up to date.
2024/10/23 12:32:40.624 [00000]: [- Main -][System] Enet v1.2 is up to date.
2024/10/23 12:32:40.625 [00001]: [- Main -][System] Sites v1.06 is up to date.
2024/10/23 12:32:40.625 [00000]: [- Main -][System] Attempting to connect to: https://www.ptrackupdate.com/autoUpdate/PT4/pc/stableFileList.ini
2024/10/23 12:32:41.245 [00619]: [- Main -][ptxPostFormData] Success: 619 ms
2024/10/23 12:32:41.246 [00000]: [- Main -][System] Checking MD5 checksums...
2024/10/23 12:32:41.246 [00000]: [- Main -][System] MD5 checksum complete
2024/10/23 12:32:41.246 [00001]: [- Main -][System] Addons available to user.
2024/10/23 12:32:41.247 [00001]: [000027A0][ThreadPool] Thread: Begin
2024/10/23 12:32:41.248 [00000]: [000027A0][ThreadPool] Thread: Created [0000000004383C00]
2024/10/23 12:32:41.249 [00001]: [000027A0][System] Addon Found: Bounty Beast HUD
2024/10/23 12:32:42.259 [01011]: [- Main -][System] License Status: Holdem: Full Omaha: NO
2024/10/23 12:32:42.260 [00000]: [- Main -][System] TRP Status: TH: false; TO: false; RH: true; RO: false; PH: true; PO: false; SMH: false; SMO: false
2024/10/23 12:32:42.260 [00000]: [- Main -][System] Finished Registration Validation
2024/10/23 12:32:42.261 [00000]: [- Main -][Query] Memory: 8GB, Row Limit: 200000
2024/10/23 12:32:42.262 [00002]: [- Main -][Community] Microsoft Edge Version: 129.0.2792.89
2024/10/23 12:32:42.262 [00000]: [- Main -][PostgresService] Version: 12.15.2  Port: 5432  Install: postgresql-x64-12 (64bit)
2024/10/23 12:32:42.263 [00001]: [00001DFC][ThreadPool] Thread: Begin
2024/10/23 12:32:42.264 [00000]: [00002F68][ThreadPool] Thread: Begin
2024/10/23 12:32:42.264 [00000]: [00002F68][ThreadPool] Thread: Created [0000000004383660]
2024/10/23 12:32:42.264 [00000]: [00001DFC][ThreadPool] Thread: Created [0000000004383D20]
2024/10/23 12:32:42.264 [00000]: [00005C34][ThreadPool] Thread: Begin
2024/10/23 12:32:42.264 [00000]: [00007BB0][ThreadPool] Thread: Begin
2024/10/23 12:32:42.265 [00000]: [00005C34][ThreadPool] Thread: Created [0000000004384500]
2024/10/23 12:32:42.265 [00000]: [00007BB0][ThreadPool] Thread: Created [0000000004382C40]
2024/10/23 12:32:42.295 [00031]: [- Main -][PostgresConnection] Connecting to database postgres
2024/10/23 12:32:42.386 [00091]: [- Main -][PostgresConnection] [0014E290] Successfully connected to: postgres [03A01580] (PostgreSQL version 120015, size: 7921 kB)
2024/10/23 12:32:42.386 [00000]: [- Main -][PostgresConnection] [0014E290] Disconnecting from database: postgres
2024/10/23 12:32:42.387 [00000]: [0000727C][WindowSplash::Worker] Thread: Begin
2024/10/23 12:32:42.391 [00004]: [0000727C][StatManager] Loading stats and reports...
2024/10/23 12:32:42.437 [00046]: [0000727C][StatManager] Stats and reports loaded. Load: 46ms, Custom: 1ms, Dupe: 0.1016ms
2024/10/23 12:32:42.437 [00000]: [0000727C][FilterManager] Loading filters...
2024/10/23 12:32:42.503 [00066]: [0000727C][FilterManager] Filters loaded.
2024/10/23 12:32:42.503 [00000]: [0000727C][LayoutManager] Loading layouts...
2024/10/23 12:32:42.616 [00113]: [0000727C][LayoutManager] [Tournament Player] Blank (Copy) does not exist
2024/10/23 12:32:42.616 [00000]: [0000727C][LayoutManager] [Tournament Player] Blank (Copy) does not exist
2024/10/23 12:32:42.616 [00000]: [0000727C][LayoutManager] [Tournament Player] Blank (Copy) does not exist
2024/10/23 12:32:42.616 [00000]: [0000727C][StatManager] Importing stat: Tournament Player / Blank (Copy)
2024/10/23 12:32:42.697 [00080]: [0000727C][LayoutManager] Adding Table Select Layout
2024/10/23 12:32:42.697 [00001]: [0000727C][StatManager] Loading stats and reports...
2024/10/23 12:32:42.736 [00038]: [0000727C][StatManager] Stats and reports loaded. Load: 38ms, Custom: 2ms, Dupe: 0.2494ms
2024/10/23 12:32:42.736 [00000]: [0000727C][LayoutManager] Layouts loaded.
2024/10/23 12:32:42.748 [00013]: [0000727C][TagManager] Loaded 23 tag icons in 13ms
2024/10/23 12:32:42.748 [00000]: [0000727C][StatManager] Loading stats and reports...
2024/10/23 12:32:42.787 [00039]: [0000727C][StatManager] Stats and reports loaded. Load: 39ms, Custom: 2ms, Dupe: 0.1703ms
2024/10/23 12:32:42.849 [00062]: [0000727C][NotesManager] AutoNotes loaded.
2024/10/23 12:32:42.853 [00004]: [0000727C][StatManager] Unable to use cache due to column: __can__id_player (__can__id_player)
2024/10/23 12:32:42.855 [00002]: [0000727C][StatManager] Unable to use cache due to column: __can__id_player (__can__id_player)
2024/10/23 12:32:42.858 [00003]: [0000727C][StatManager] Unable to use cache due to column: __can__player (__can__player)
2024/10/23 12:32:42.862 [00003]: [0000727C][StatManager] Unable to use cache due to column: __can__player (__can__player)
2024/10/23 12:32:42.863 [00002]: [0000727C][NotesManager] Initialized: 114ms
2024/10/23 12:32:42.864 [00000]: [0000727C][Player] 0 buddies found
2024/10/23 12:32:42.864 [00000]: [0000727C][WindowSplash::Worker] Thread: End
2024/10/23 12:32:42.864 [00000]: [- Main -][WindowSplash] Initializing Main Window
2024/10/23 12:32:42.865 [00002]: [- Main -][PostgresConnection] Connecting to database PT4 DB
2024/10/23 12:32:42.951 [00086]: [- Main -][PostgresConnection] [06F21FB0] Successfully connected to: PT4 DB [06CCEFE0] (PostgreSQL version 120015, size: 224 MB)
2024/10/23 12:32:42.953 [00002]: [- Main -][ConnectionManager] Database Version: 400028
2024/10/23 12:32:42.978 [00025]: [- Main -][PostgresConnection] Connecting to database PT4 DB
2024/10/23 12:32:43.093 [00115]: [- Main -][PostgresConnection] [06F25270] Successfully connected to: PT4 DB [06CCD450] (PostgreSQL version 120015, size: 224 MB)
2024/10/23 12:32:43.094 [00000]: [- Main -][PostgresConnection] Connecting to database PT4 DB
2024/10/23 12:32:43.315 [00221]: [- Main -][PostgresConnection] [06F22A30] Successfully connected to: PT4 DB [06CCD840] (PostgreSQL version 120015, size: 224 MB)
2024/10/23 12:32:43.316 [00001]: [- Main -][PostgresConnection] Connecting to database PT4 DB
2024/10/23 12:32:43.399 [00083]: [- Main -][PostgresConnection] [06F218B0] Successfully connected to: PT4 DB [06CCDC30] (PostgreSQL version 120015, size: 224 MB)
2024/10/23 12:32:43.407 [00009]: [- Main -][CurrencyManager] Database Global Currency: USD
2024/10/23 12:32:43.410 [00003]: [- Main -][LayoutManager] Caching profile data.
2024/10/23 12:32:44.203 [00793]: [- Main -][LayoutManager] Caching profile data complete: 792ms
2024/10/23 12:32:44.333 [00130]: [- Main -][wpImport] Selected Page: Status
2024/10/23 12:32:44.383 [00050]: [- Main -][888pokerOptions] Config Version: 1.22 (2023-12-20), Skins: 16, Sites: 17
2024/10/23 12:32:44.633 [00250]: [- Main -][iPokerCommon] Config Version: 3.03 (2024-05-17), Skins: 94
2024/10/23 12:32:44.640 [00007]: [- Main -][PokerStarsCommon] Loaded 34 Sites
2024/10/23 12:32:44.640 [00000]: [- Main -][PokerStarsCommon] Loaded 72 Zoom Tables
2024/10/23 12:32:44.641 [00001]: [- Main -][PokerStars] ZoomConfig: PokerStars is not installed.
2024/10/23 12:32:44.770 [00129]: [- Main -][WindowMain] Database: PokerTracker 4 Database Size: 224 MB
2024/10/23 12:32:44.809 [00039]: [- Main -][cbiReportOptions] Loading report options...
2024/10/23 12:32:44.850 [00041]: [- Main -][cbiReportOptions] Loaded.
2024/10/23 12:32:44.913 [00063]: [- Main -][cbiReportFilters] Loading report filters...
2024/10/23 12:32:44.977 [00063]: [- Main -][cbiReportFilters] Populating filters...
2024/10/23 12:32:44.977 [00000]: [- Main -][cbiReportFilters] Filters populated.
2024/10/23 12:32:44.977 [00000]: [- Main -][cbiReportFilters] Loaded.
2024/10/23 12:32:45.087 [00111]: [- Main -][cbiReportFilters] Populating report filters...
2024/10/23 12:32:45.100 [00013]: [- Main -][cbiReportFilters] Populating report filters [1]...
2024/10/23 12:32:45.137 [00037]: [- Main -][cbiReportFilters] Populating report filters [2]...
2024/10/23 12:32:45.142 [00005]: [- Main -][cbiReportFilters] Populating report filters [3]...
2024/10/23 12:32:45.145 [00002]: [- Main -][cbiReportFilters] Populating report filters [4]...
2024/10/23 12:32:45.150 [00005]: [- Main -][cbiReportFilters] Populating report filters [5]...
2024/10/23 12:32:45.155 [00005]: [- Main -][cbiReportFilters] Populating report filters [6]...
2024/10/23 12:32:45.181 [00026]: [- Main -][cbiReportFilters] Populating report filters [7]...
2024/10/23 12:32:45.181 [00000]: [- Main -][cbiReportFilters] Populating report filters [8]...
2024/10/23 12:32:45.181 [00000]: [- Main -][cbiReportFilters] Populating quick filters...
2024/10/23 12:32:45.181 [00000]: [- Main -][cbiReportFilters] Quick filters populated.
2024/10/23 12:32:45.182 [00001]: [- Main -][cbiReportFilters] Populating report filters [9]...
2024/10/23 12:32:45.182 [00000]: [- Main -][cbiReportFilters] Populating filters...
2024/10/23 12:32:45.237 [00055]: [- Main -][cbiReportFilters] Filters populated.
2024/10/23 12:32:45.237 [00000]: [- Main -][cbiReportFilters] Populating report filters [10]...
2024/10/23 12:32:45.237 [00000]: [- Main -][cbiReportFilters] Report filters populated.
2024/10/23 12:32:45.263 [00026]: [- Main -][ptQueryCtrlBase] ptQueryCtrlBase::doLoad(): Begin
2024/10/23 13:23:44.681 [99999]: [- Main -][System] Power: SUSPENDED
2024/10/23 14:47:12.938 [99999]: [- Main -][System] Power: RESUME
2024/10/23 14:49:42.027 [99999]: [- Main -][WindowDialog] Opening Dialog: Export - Database: PokerTracker 4 Database [WindowDialog::wdDatabaseExport] (078C08F0)
2024/10/23 14:49:42.059 [00024]: [- Main -][ptQueryCtrlBase] ptQueryCtrlBase::doLoad(): Begin
2024/10/23 14:49:42.059 [00007]: [- Main -][StatManager] Unable to use cache due to column: id_session (id_session)
2024/10/23 14:49:42.074 [00012]: [- Main -][ptQueryCtrlBase] ptQueryCtrlBase::doLoad(): End
2024/10/23 14:49:42.074 [00001]: [000027A0][Query::QueryThread] Thread: Begin
2024/10/23 14:49:42.074 [00000]: [000027A0][Query] Executing SQL (Thread): SELECT (cash_table_session_summary.id_session) as "id_session", (timezone('UTC',  cash_table_session_summary.date_start  + INTERVAL '0 HOURS')) as "session_date_start", (player_real.id_site) as "id_site", (timezone('UTC',  cash_table_session_summary.date_end  + INTERVAL '0 HOURS')) as "session_date_end", (cash_table.table_name) as "str_session_table", (cash_hand_player_statistics.id_limit) as "id_limit", (cash_table_session_summary.seat) as "val_session_seat", (sum((case when(cash_hand_player_statistics.id_hand > 0) then  1 else  0 end))) as "cnt_hands", (sum(cash_hand_player_statistics.amt_won)) as "amt_won", (cash_limit.limit_currency) as "limit_currency", (sum(CAST( (cash_hand_player_statistics.val_curr_conv * cash_hand_player_statistics.amt_won) AS numeric ))) as "amt_won_curr_conv", (sum((case when(cash_hand_player_statistics.amt_payout > 0) then  cash_hand_player_statistics.amt_payout - cash_hand_player_statistics.amt_bet_ttl else  cash_hand_player_statistics.amt_won end))) as "amt_won_inc_payout", (sum(cash_hand_player_statistics.amt_payout)) as "amt_payout", (sum(CAST( (cash_hand_player_statistics.val_curr_conv * ((case when(cash_hand_player_statistics.amt_payout > 0) then  cash_hand_player_statistics.amt_payout - cash_hand_player_statistics.amt_bet_ttl else  cash_hand_player_statistics.amt_won end))) AS numeric ))) as "amt_won_inc_payout_curr_conv" FROM        cash_hand_player_statistics , cash_table, player player_real, cash_limit, cash_table_session_summary WHERE  (player_real.id_player = cash_hand_player_statistics.id_player_real)  AND (cash_limit.id_limit = cash_hand_player_statistics.id_limit)  AND (cash_hand_player_statistics.id_session = cash_table_session_summary.id_session)  AND (cash_table.id_table = cash_table_session_summary.id_table)  AND (cash_limit.id_limit = cash_table_session_summary.id_limit)   AND (cash_hand_player_statistics.id_player = (SELECT id_player FROM player WHERE player_name_search=E'hero'  AND id_site='3200'))        AND ((cash_hand_player_statistics.id_gametype = 1))  GROUP BY (cash_table_session_summary.id_session), (timezone('UTC',  cash_table_session_summary.date_start  + INTERVAL '0 HOURS')), (player_real.id_site), (timezone('UTC',  cash_table_session_summary.date_end  + INTERVAL '0 HOURS')), (cash_table.table_name), (cash_hand_player_statistics.id_limit), (cash_table_session_summary.seat), (cash_limit.limit_currency)
2024/10/23 14:49:42.105 [00029]: [000027A0][Query] Query execution time: 29.08650000 ms
2024/10/23 14:49:42.105 [00000]: [000027A0][Query::QueryThread] Thread: End
2024/10/23 14:49:42.278 [00162]: [000027A0][ptQueryCtrlBase::Populate] Thread: Begin
2024/10/23 14:49:42.278 [00000]: [000027A0][ptQueryCtrlBase] [wdDatabaseExport::Sessions] Population took 0 ms
2024/10/23 14:49:42.278 [00000]: [000027A0][ptQueryCtrlBase::Populate] Thread: End
2024/10/23 14:49:42.514 [00236]: [- Main -][ptQueryReport] Checking summary of column 11 (Won (Inc Payout)) for data: {COLUMN:HIDE}$0.00
2024/10/23 14:49:42.514 [00000]: [- Main -][ptQueryReport] Column had no data in summary, hiding column
2024/10/23 14:49:42.514 [00001]: [- Main -][ptQueryReport] Checking summary of column 13 (My C Won (Inc Payouts)) for data: {COLUMN:HIDE}$0.00
2024/10/23 14:49:42.514 [00000]: [- Main -][ptQueryReport] Column had no data in summary, hiding column
2024/10/23 14:49:43.913 [01398]: [- Main -][ptButtonBar] Selected: Advanced


[Flag_Hippo]

As requested in my original reply please attach your log file to a Support Ticket where one of our technicians can follow up on this issue with you. Thank you.