new version 4.01.17

Questions and discussion about PokerTracker 4 for Windows

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new version 4.01.17

Postby Skull_AK » Fri Apr 20, 2012 11:52 am

hi all
yesterday i upgraded to new version and encountered 2 errors.
at the time to open PT4 in the new version it gave me and advise to tune my postgrest...ok i accepted and first error:
unable to stop service. PT4 restarted and didn't found the option to tune it again.
today im playing now and by the moment i have played 125 hands. well PT4 gives me a lot of this type of errors:
05:47:57 pm: Error: IPN (Boss Media): Invalid pot size/winnings for hand #2869169264 (raked pot: $2.87; total winnings: $2.75) (Hand #2869169264
by the moment 77 hands and 41 errors of that type.
any idea???. im going to upgrade my postgrest to 8.4.11 in the moment i finish playing. (by the way, thanks for the link to this version kradaa).
another question. Have i to keep the option Enable loggin with mark ???
thanks in advance
Skull_AK
 
Posts: 32
Joined: Fri Apr 30, 2010 8:24 am

Re: new version 4.01.17

Postby kraada » Fri Apr 20, 2012 12:08 pm

That error shouldn't be related to the tuning. Please attach that hand history file to a support ticket for us so that we can investigate further for you.

I'm not sure what you mean by your last question, could you elaborate for me please?
kraada
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Re: new version 4.01.17

Postby Skull_AK » Fri Apr 20, 2012 12:42 pm

i have realized that the hand with error is not imported and i dont have the hand history.
i will import all sessions with PT3 and look for one hand cause there are a lot of errors.
now 187 hands imported and 78 errors of 265 hands played.
about the last question, i mean in PT4 in Configure menu at the end there is an Options section and inside this i have unmarked 'Enable loggin' have i this option marked ??
thanks again
Skull_AK
 
Posts: 32
Joined: Fri Apr 30, 2010 8:24 am

Re: new version 4.01.17

Postby Skull_AK » Fri Apr 20, 2012 1:18 pm

Skull_AK
 
Posts: 32
Joined: Fri Apr 30, 2010 8:24 am

Re: new version 4.01.17

Postby kraada » Fri Apr 20, 2012 6:19 pm

Thanks, we'll get back to you in your ticket.

We ask that if possible you do keep logging enabled so that if something does occur that requires a log file you can send it to us. We're still in the beta testing stage and any time a problem occurs we need those logs so that we can get it fixed. We hope you will understand and work with us to keep making PT4 better.
kraada
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Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY


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