PT4 running in background but can't access

[darinvg]

PT4 is running in the background. I can stop it in the TM but when I try to start it again, I still can't access it. I have gotten it to open once but then I get a popup saying it can't launch the HUD. I started using Windows 8 this year but it's been working for a week. Thanks!

[darinvg]

Nevermind. Restarted my computer again and it did a windows reconfiguration. Now it works. Sorry and thanks!

[kraada]

You should definitely be able to end the task in Task Manager. If you restart your computer do things work properly then?

What version of PT4 are you running?

[baoswers]

Hello,

I am currently having the same issue that started about 1.5 weeks ago. I would start Poker Tracker and it doesn't open or at least it isn't displayed or show. I open the task manager and would see it running in the background.

I already tried restarting my laptop, no luck. I also tried reinstalling Poker Tracker and it is still doing the same thing.

Can somebody help with this?

I am running the latest version of Poker Tracker on Windows 10 Home 64 bit.

[Flag_Hippo]

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.6\data\ although you may have a different PostgreSQL version (e.g. 9.4, 10) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? What is its 'Status' and 'Startup Type'? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

[baoswers]

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.6\data\ although you may have a different PostgreSQL version (e.g. 9.4, 10) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? What is its 'Status' and 'Startup Type'? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

It worked! I deleted the postmaster.pid file then rebooted and Poker Tracker works as normal again.

Again, thank you so much!

[Flag_Hippo]

Great. Thanks for letting us know that worked for you.

[letmdsk1231]

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.6\data\ although you may have a different PostgreSQL version (e.g. 9.4, 10) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? What is its 'Status' and 'Startup Type'? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

The program was working fine yesterday. Today it's doing what it did to others in this thread. I have tried everything listed here. postgreSQL is running.

[letmdsk1231]

I forgot to mention when I delete the postmaster.pid file it shows back up after reboot.

[Flag_Hippo]

The program was working fine yesterday. Today it's doing what it did to others in this thread. I have tried everything listed here. postgreSQL is running.

If your PostgreSQL service is running then PokerTracker 4 should be able to connect to it and start.

I forgot to mention when I delete the postmaster.pid file it shows back up after reboot.

That is normal behaviour. Please restart your computer and then start PokerTracker 4 via 'Windows Start Menu -> All Programs -> PokerTracker 4 -> PokerTracker 4 (Logging Enabled)'. After the issue has been reproduced attach your PokerTracker4.log file to a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

To access the log file open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.