HUD for tournaments not showing

[diogogarcia]

Last version of PT4. Pokerstars. Windows 7 Home Premium.


The HUD for cash games works properly. But it just doesn't load for tournaments.

The hands are being imported.

The little box (one little pencil and the PT4 symbol) appears on the top of my tournament table. If I go to 'change profile' I can only select cash profiles.

This happens on low buy-in tournaments (so it isn't that I'm playing too high buy-ins, since I have the small stakes version of PT4).


Any help? Thank you!

[WhiteRider]

If you can only see cash profiles that suggests that PT4 thinks you're playing cash hands.
Are the hands shown as tournaments in the View Stats section?

Make sure that your poker site software is installed in English.

Please open a Support Ticket and report your problem.
Please include a screenshot of the table along with the hand history file for the tournament you played along with the log files.

[diogogarcia]

Make sure that your poker site software is installed in English.

That should be the problem. My pokerstars is in German. Unfortunately, I'm only playing another tournament on Sunday, so I'll have to wait until there to see if it fixes the problem.


Thank you.

[Polynx]

I have the same issue Hud is not loading but hands are imported.
I play on Pokerstars.fr but HH is in english.
It was the same in the previous release 4.08.x

[kraada]

Please open a Support Ticket and report your problem.
Please include a screenshot of the table along with the hand history file for the tournament you played along with the log files.

[edge1106]

Hi, all

this problem still exists today, I'm using the Chinese language of PokerStar, if changed to English, HUD displays for tournament, else only display in cash game. Is there any method to solve it?

BTW: I'm using the MAC version, Chinese language.

[Flag_Hippo]

PokerTracker 4 only supports English so hand histories need to be saved in English (PokerStars Client -> Settings -> Playing History -> Hand History) and the PokerStars client needs to be running in English (PokerStars Client -> Settings -> Global -> Language -> English).