Can't connect Gmail account

Questions and discussion about PokerTracker 4 for Windows

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Can't connect Gmail account

Postby JamboSX » Thu Aug 13, 2015 11:09 am

Trying to import HH from my Gmail, when I go to set it up in PT4 I get an error message "Invalid username or password".
Then I get an email from Google saying a sign-in attempt was prevented: "Someone just tried to sign in to your Google Account [email protected] from an app that doesn't meet modern security standards."

I checked the SSL box, my account is setup for POP3 and I'm using the same IP I normally use.
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Re: Can't connect Gmail account

Postby kraada » Thu Aug 13, 2015 3:03 pm

This is the first time I've heard of that message - please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
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Re: Can't connect Gmail account

Postby JamboSX » Thu Aug 13, 2015 4:15 pm

I figured it out, had to change a setting to allow less secure apps. https://support.google.com/accounts/answer/6010255
Will PT4 be upgrading the security standards though?
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Re: Can't connect Gmail account

Postby kraada » Thu Aug 13, 2015 4:46 pm

As I said this is the first I've heard about these changes and the link you posted doesn't say what sorts of things they are now blocking that they weren't before so more research is going to be necessary for us here.
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Re: Can't connect Gmail account

Postby JamboSX » Thu Aug 13, 2015 5:00 pm

Did some searching and it appears that you would need to implement OAuth2.0
http://googleonlinesecurity.blogspot.de ... older.html
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Re: Can't connect Gmail account

Postby kraada » Fri Aug 14, 2015 7:18 am

Thanks, I'll make sure that gets passed along to the appropriate people.
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Re: Can't connect Gmail account

Postby fulminatus » Mon Oct 09, 2017 4:06 am

kraada wrote:Thanks, I'll make sure that gets passed along to the appropriate people.


Sorry to revive an old thread, but this doesn't seem to have happened, or there is another restriction imposed by Google mail.
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Re: Can't connect Gmail account

Postby Flag_Hippo » Mon Oct 09, 2017 6:54 am

This has not been implemented yet so if you want to be automatically notified if OAuth 2.0 protocol is added to PokerTracker 4 in a future update then you can let us know in a Support Ticket.
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Re: Can't connect Gmail account

Postby Goblin2604 » Wed Nov 27, 2019 2:20 pm

I'm facing this issue. can someone help me in resolving it
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Re: Can't connect Gmail account

Postby Flag_Hippo » Wed Nov 27, 2019 2:40 pm

At this time OAuth 2.0 protocol has not been implemented so you will either need to configure your Gmail account accordingly. If you do not want to change your Gmail settings then you can import these hands in another way e.g. via an alternative email, downloading hands directly and/or transferring the contents of the email to a plain text document.
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