IPOKER - HANDS NOT SAVING TO DISK?

[mcdonald505]

hey i recently moved to another i poker skin and my poker tracker 4 isnt working i get a message when i try to configure saying : ipoker skins were foud but not all are configured to save hand histories to disk. can any one help please? i have ticked the box on ipoker client saying save hand historys local

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

[shakeysharky]

same issue, was a resolve found for this?

[Flag_Hippo]

All iPoker skins use basically the same software so is your iPoker skin saving hand history files?

iPoker Configuration Guide

The folder where hands are saved needs to be added to PokerTracker 4 under 'Configure -> Sites & Import Options -> Site Configuration -> iPoker Network':

C:\Users\{Windows Login}\AppData\Local\{iPoker Client Name}\data\{iPoker Screenname}\History\Data

If the client isn't automatically detected by PokerTracker 4 you can manually select the correct folder using 'Add'. If you do not see the AppData folder in Windows File Explorer then please refer to this guide. If that doesn't get things going please report this to us in a Support Ticket with your log file:

Guide: How to Create & Submit a PokerTracker4.log File

[WhiteRider]

If your iPoker skin is not detected by PT4 when you click the Auto Detect button please download the installer for your iPoker skin, compress it, and attach it to a Support Ticket so that we can find out the data we need to add to the configuration.