HUD not showing in Pokerstars

[BeamerBird]

Hi there
I’m using the latest edition of PT4
Everything’s working ok apart from….the thing I'm paying for lol ie: the PokerTracker HUD
Can somemone please advise?

Thanks

[Flag_Hippo]

Are your hands importing? What gametype are you playing? Regular cash, MTT or Zoom? If your hands are importing OK then make sure your PokerStars lobby is in English (Settings -> Global -> Language -> English) and if you are playing Zoom that you are following the steps in the Zoom HUD section of the PokerStars Configuration Guide.

[BeamerBird]

Hi I’m playing SNG - 6 table

[Flag_Hippo]

Are your hands importing? Is your PokerStars lobby in English? If that's all OK please report this to us in a Support Ticket with your log file so we can see what's going on here:

Tutorial: Reporting A Problem

You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.

[3cent]

Are your hands importing? Is your PokerStars lobby in English? If that's all OK please report this to us in a Support Ticket with your log file so we can see what's going on here:

Tutorial: Reporting A Problem

You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.

yes, hands are importing while hud is at one table and missing on other table and yes, the lobby is in english, that wasnt so obvious so i clarified that also

[Flag_Hippo]

Then as I mentioned above if that's all OK then please report this to us in a Support Ticket with your log file so we can see what's going on here:

Tutorial: Reporting A Problem

You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.