Server is not responding to connection attempts

[Strayer]

Hello!

Today i updated my PT4 to newest version, and now it wont startup. I've got the next message: "This server is not respinding to connection attempts. Please restart the PostgreSQL service, then PokerTracker and try again". I've tried this, but it doesnt help. I even tried to shut down all my firewalls, and install a new version of PostgreSQL (9.3.25 atm, used 8.4 before this update). Event tracker doesnt show any errors with PosgreSQL, only data messages, something like "Server is up and accepting connections" (not exactly like this, cause i'm using a Russian version of windows, so it's my own translation).

Can you give me any tips to solve that problem?

P.S

My english is not the best, so i'm sorry for it.

[Flag_Hippo]

Click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? If so how many and are any currently running?

[Dreamstrike]

Hi guys, I'm having the same problem after updating. Did as you suggested above and see only the following 'PostgreSQL-x64-9.3-PostgreSQL Server 9.3' PT4 is saying I need to configure PostgeSQL server has its unable to connect, and I need to check the configuration.

Server: localhost
Port: 5432
Database User: postgres
Password: dbpass

cheers

[Flag_Hippo]

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

[Dreamstrike]

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). Once it's deleted, reboot and try starting PokerTracker 4 again

Found the file and deleted. No change.

f that does not help then click your Windows Start button then type the following command:

services.msc

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

It is listed and running. I've attached an image of what I see.

SQL.PNG

(70.64 KiB) Downloaded 14675 times

When I View Event viewer I see this error

ERROR.PNG

(81.18 KiB) Downloaded 14669 times

When I organise by Application I get this for SQL:

SQL 2.PNG

(82.24 KiB) Downloaded 14674 times

cheers :)

[Flag_Hippo]

That all looks normal and your PostgreSQL service is running so please go to 'Windows Start Menu -> All Programs -> PokerTracker 4 -> PokerTracker 4 (Logging Enabled)', reproduce this problem and then send your log fie to us in a Support Ticket:

--> C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows File Explorer then please refer to the following guide:

Guide: How To Show Hidden Folders In Windows

[Ruante]

I have a user with the same problem after updating to 4.15.13. In his case changing server from "localhost" to "127.0.0.1" solved the problem.

[Liptinite]

For the record, I have the same problem.

[Flag_Hippo]

Please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your PokerTracker & PostgreSQL log files to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

Guide: PostgreSQL log files

If you do not see the AppData folder in Windows then please refer to the following guide:

Guide: How To Show Hidden Folders In Windows

[matigarmendia]

Hello, i have the same problem. My HUD wasnt working so i uninstall PostgreSQL and Pokertracker 2. Than i install them again and now i cant open Pokertracker because server is not responding. Can someone help me please.