PT4 Errors

[lb88]

Hello,

Every session I am playing lately I am getting hand erros. I then get Pokerstars to send me HH and import via email but it still doesnt import them correctly. Its cash games. Any ideas why its doing this?

[Flag_Hippo]

Do you have all-in cashout enabled in PokerStars? Full support is planned for the next release of PokerTracker 4 however to prevent against corrupt data cash out hands will not imported into PokerTracker v4.15.13. This will allow for cash out hands to be properly imported once full support is available.

[lb88]

I personally dont have it enabled but obviously other people do. Would that still cause the same issue? When the new update supporting it comes out can I upload all missing hands and it will work?

[Flag_Hippo]

I don't know what the hand history would be like from your perspective if you don't have that option enabled but other players do but if you send us a sample of these hands in a Support Ticket we can verify if that's the case or if it's something else.