Cant run PT4-update

[bambolejro]

Hello, I need your help! Today I saw information about update, nothing special everything gone well.

But when I wanted to fire PT4 I saw this notification:
https://zapodaj.net/57b9e02308c72.png.html
https://zapodaj.net/ea705ed0f584e.png.html

Checked firewall, its okay. Reinstalled PT4 once again, nothing. I downloaded new SQL so I could make new datebase but dont know how...I would be glad for your help


ps: My english is not perfect so if you would be more specific about everything would be great

[Flag_Hippo]

If you click 'New' does that create a new database and allow PokerTracker 4 to start?

[irobson]

same problem, had to reinstall postgreSQL but still have some problems with that. New update is bugged. Cant even import hands from earlier database

[Flag_Hippo]

PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you can import again using 'Play Poker -> Get Hands From Disk':

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Processed

If you need further assistance please restart PokerTracker 4 using the logging enabled link on your WIndows Start Menu, reproduce this problem and then send your log file to us in a Support Ticket so we can investigate that for you. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[bambolejro]

Okay I created new datebase and it seems to be working. Sorry for bother you guys and thanks anyway