Slow hands import

[ringo7030]

Hi I bought a brand new laptop. Specs i7-9750H @2.60GHz with 32g ram 2667MHz ddr4. I imported 32.5k in 20min 32h/s. It seems like its underperforming. Do you have an idea of what may cause an issue? I set up a battery on the highest performance possible and i plug in a laptop to the charger. During import, the processor uses 30%cpu power on average and 20% of ram power. The is no throttling issue as well

[Flag_Hippo]

There are other important factors including disk speed and the types of hands being imported however it's also known that import speeds do drop over time for large imports and until we can address this we recommend splitting your larger imports into batches.

[ringo7030]

I have top speed ssd m.2 disk and the date was very small only 32k hands. I tried to import bigger data dates and still have the same problem

[ringo7030]

https://prnt.sc/pidwl8 Like you can see on printscreen pt4 is not using a power from all cpu cores

[ringo7030]

Also, I don't have a problem with cpu while I'm running a sim in pio solver laptop is using 6 cores on 100% utilization

[Flag_Hippo]

If these are not datamined hands then send us a sample in a Support Ticket with your log file:

Guide: How to Create & Submit a PokerTracker4.log File