ACR not finding files to monitor

[jenglehart]

09:35:43 am: Winning Poker Network: Starting auto-import.

09:35:43 am: Winning Poker Network: Found 0 files to monitor.

[jenglehart]

will not import hands

[jenglehart]

09:43:02 am: Winning Poker Network: Starting auto-import.
09:43:02 am: Ignition: Monitoring 0 files, ignoring 1 old files.
09:43:02 am: Winning Poker Network: Found 0 files to monitor.
09:51:39 am: Ignition: Stopping auto-import.
09:51:39 am: Winning Poker Network: Stopping auto-import.
09:51:39 am: Auto-Import stopped.
09:56:08 am: Ignition: Starting auto-import.
09:56:08 am: Winning Poker Network: Starting auto-import.
09:56:08 am: Ignition: Monitoring 0 files, ignoring 1 old files.
09:56:08 am: Winning Poker Network: Found 0 files to monitor.

the HUD will not work.
What am I doing wrong?

[Flag_Hippo]

ACR have recently updated their poker client and use a new format of hand histories so you need to update to the latest version of PokerTracker 4 if you haven't already done so. Also check that PokerTracker 4 is reconfigured to the new hand history location in 'Configure -> Site & Import Options'. Select Winning Poker Network on the left hand side and then on the right-hand side click the 'Auto Detect' button:

Winning Poker Network Configuration Guide (WPN)

[surviva316]

Ever since the update, the import keeps freezing. If I do Get Hands While Playing, it detects all the files to monitor, but doesn't import anything. If I do Get Hands from Directory, Because the import runs indefinitely, it recognizes all the duplicates in files it's already imported, and then freezes on the first file with new hands.

In both cases, the import runs indefinitely (doesn't stop when I tell it to), so I have to End Task through Task Manager, then restart the program. When I Import again, it recognizes duplicates from all the files, including the one it froze from before. This means I have been able to import files over the last week by doing run import, task manager, end task, restart program, run import, etc for each and every table I've played at, but obviously that's been extremely tedious.

I've gotten the new PT4 update and all of the ACR updates, and I"ve double checked the configuration for the folder to monitor.

[Flag_Hippo]

Based on the description of the trouble you are having it sounds like your database cache needs to be rebuilt (Database -> Database Management > Select Database ->Rebuild Cache -> Full Cache Rebuild) and depending on the size of your database that will take some time to complete. If that doesn't fix it please capture this trouble you're having in a log file and then send that to us in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

[surviva316]

Worked like a charm. Wish I'd asked sooner! :D