Workaround for Cash out hands

[Dom100917]

Is anyone aware of a workaround for importing stars cashout hands in the absence of a PT4 update / fix / new release?

thx

[Flag_Hippo]

You would have to use the prior version of PokerTracker 4 however the results in cashed out hands would not be correct and when support is added you'd have to purge those hands from your database before reimporting them.

[gambler247]

I just recognized the same problem w/ cash out hands at PokerStars.

So is there anything planned to get this supported?

If yes, how can I ever identify these hands for a potential reimport?

[Flag_Hippo]

So is there anything planned to get this supported?

It's planned for the next update but I don't have a date for the release. If you want to be notified when it's available open a Support Ticket.

If yes, how can I ever identify these hands for a potential reimport?

PokerTracker 4 moves your processed hand histories to your 'Processed' folder and you can use 'Play Poker -> Get Hands From Disk' to import from the relevant days. You don't need to identify the individual hands themselves because PokerTracker 4 will skip the hands already in the database.

[gambler247]

Thanks very much! We create a support ticket.

I understand the processed hand management. But does it mean, once the cash-out hands are available, PT4 automatically re-imports the hands again?

[WhiteRider]

They won't be automatically re-imported, but you can re-import your hand histories using Play Poker > Get Hands From Disk and it will re-import any hands which were not previously imported.

[gambler247]

I have updated to the latest v.4.15.13.1410 version which now covers cash-outs (resp. pay-outs).

As given by your advice, I simply started the "Get hands from disk" process.

Still I don't find/see the missing hands.

Just to be sure: Do I need to select the processed folder or the hand history folder as setup by PokerStars?

So will PT4 in case of the processed folder selection automatically ignore all hands which were already imported?

Thanks!

[Flag_Hippo]

Just to be sure: Do I need to select the processed folder or the hand history folder as setup by PokerStars?

You need to select 'Play Popker -> Get Hands From Disk' in PokerTracker 4 and then the relevant folders/files in your 'Processed' folder.

So will PT4 in case of the processed folder selection automatically ignore all hands which were already imported?

Any hands already in the database will be recognised as duplicates and the importer will skip them.

[gambler247]

Fantastic, got it!

Really wanna say, I highly appreciate the premium support here.

As a Mac user, this is the best product and support on the market.

Many thanks!

[chabotheking]

How to download v.4.15.13.1410 version which now covers cash-outs (resp. pay-outs) ?