unable to connect to database

[Seke]

I've just installed pt4 on a computer that I also use HEM2 on with no problems (I don't know if they both use postgres?). When I start pt4 I get prompted with the, "PostgreSQL Server" settings and I cannot connect to the database.

I've tried the three main passwords:

dbpass, postgres, and postgrespass.

I am also using Kaspersky antivirus and followed the https://www.pokertracker.com/guides/PT4 ... tion-guide guide to ensure it wasn't my antivirus blocking it. Any next steps would be helpful.

Thanks in advance

[Flag_Hippo]

Please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your PokerTracker & PostgreSQL log files to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

Guide: PostgreSQL log files

If you do not see the AppData folder in Windows then please refer to the following guide:

Guide: How To Show Hidden Folders In Windows