Hand histories not processed

[gambler247]

I am struggling w/ some missing winnings from my todays session.

To my understanding, the picture below shows the folder, where PT4 takes the hand histories from, am I right?

But when looking into that folder, it has not been processed. Why is that?

The first hand history file has some cash-out hands, which I already understood is not supported yet.

However, the second hand history file has definitely no cash-out hands and should be processed.

Any clue?

Thanks in advance!

[Flag_Hippo]

When you click 'Get Hands While Playing' PokerTracker 4 will import from that location and this will happen periodically so the HUD can update with the new hands so having the files there doesn't mean that they haven't been imported/processed. Do you not see hands from those tables in your reports? The hands only get physically transferred to your 'Processed' folder at the end of your session when you click 'Stop Getting Hands'.

[gambler247]

Ok, got it.

Actually, I have stopped the import, while the files were still in the folder. After a restart of PT4 now, they seem to be processed/moved.

I do see hands from these tables in the reports. However, I am still struggling w/ some wins. The session ended up w/ lower $.

Need to investigate again.

Thanks!

[Flag_Hippo]

I am not aware of any issues with non-cashout hands so if you need further assistance please include all relevant information detailing the problem in a Support Ticket with your log file and hand history sample:

Tutorial: Reporting A Problem