Export Video not working

[jessewill]

After I select a group of hands and go to Export Video, then hit Export Video, it begins and says Recording Intro and then just freezes. I can't even hit cancel, I have to open task manager to close the program.

Any idea?

Thanks.

[Flag_Hippo]

I cannot reproduce this exporting 100 hands to video so please enable logging, reproduce this problem and then send your log file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows then please refer to this guide. You can also access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window but you'd need to to that before starting the export and then only send the log after the freeze occurs (and before restarting PokerTracker 4).