HUD doesn't show after installing new version

Questions and discussion about PokerTracker 4 for Windows

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HUD doesn't show after installing new version

Postby PTnewby » Mon Nov 11, 2019 11:03 am

Hi guys,

I am not able get my HUD showing anymore. A few things happened compared to when it did work before.

It started with upgrading to MacOS Cataline (I think I had Mojave before). Before upgrading I got the message that the PT4 version I used would not be compatible with the new Mac OS. After installing Cataline PT 4 did indeed not work. I was not able to open it. Therefor I downloaded the latest PT version. During the installation it recognized the existence of the older PT version and it asked me if I wanted to overwrite it. Because I couldn't use the older version I opted to overwrite. After that installation PT4 was working. I could open it and didn't have to configure anything. When I click 'Get hands while playing' it does import hands and I see active tables. However, I don't see my hud appear. PT doesn't seem to do anything on my tables. It's both for cash and tournaments.

Any ideas how to get this working? FWIW: I play on Pokerstars

Thanks!
PTnewby
 
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Re: HUD doesn't show after installing new version

Postby Flag_Hippo » Mon Nov 11, 2019 1:16 pm

That operating system introduces additional security requirements which can prevent the HUD from displaying if PokerTracker 4 doesn't have permission - see this guide for how you can re-enable the HUD.
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Re: HUD doesn't show after installing new version

Postby PTnewby » Wed Nov 13, 2019 8:55 pm

Flag_Hippo wrote:That operating system introduces additional security requirements which can prevent the HUD from displaying if PokerTracker 4 doesn't have permission - see this guide for how you can re-enable the HUD.

Thanks for your feedback. I was only just able to test it again and after your feedback it worked!
PTnewby
 
Posts: 9
Joined: Fri Aug 16, 2013 7:34 pm

Re: HUD doesn't show after installing new version

Postby Flag_Hippo » Thu Nov 14, 2019 8:09 am

Pleased to hear it.
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