after last update pt does not connecting to server

[modular]

i was trying to reinstall SQL but it didn't help (what version of SQL is need to use?)

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[Flag_Hippo]

Did you receive confirmation that PostgreSQL installed successfully? Click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it running?

[modular]

Did you receive confirmation that PostgreSQL installed successfully? Click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it running?

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[Flag_Hippo]

That means PostgreSQL is running so can you please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to us in a Support Ticket so we can investigate that for you:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.

[Windpspro]

Having the same issue, i updated today and now it keeps saying not connecting to database.
Postgres 9.3 was running but i upgrade to 12 anyways and it says the same thing. Even if i try to make a new database.
I have the user folder but nothing is in the log folder so...

[Windpspro]

When installing postgreSQL 12, the database password is the same as the superuser password. I could never figure out how to get the password to work with PT4 so I just used the default passwords. However i basically started a new database because it wouldn't recognize the older ones for some reason. I am importing the files right now. Also, PT4 claims it doesn't support anything higher than 9.8....kinda strange. This whole thing is a real pain TBH, shouldn't have to deal with this just to update it. Bad enough PT4 is almost useless for WPN now.

[Flag_Hippo]

However i basically started a new database because it wouldn't recognize the older ones for some reason.

Since you installed PostgreSQL v12 that's not going to be able to read the databases in PostgreSQL v9.3 but if you have a recent database backup you can restore it to PostgreSQL v12. If that's not an option then if you want to access that data again you will need to reinstall PostgreSQL v9.3 but if you are going to continue with v12 you can remove the old database settings in PokerTracker 4 via 'Database -> Database Management -> Select Database -> Remove'.

Also, PT4 claims it doesn't support anything higher than 9.8....kinda strange.

The newer versions of PostgreSQL haven't been extensively tested with PokerTracker 4 and we occasionally have issues reported with them so they are not officially supported at this time.

Bad enough PT4 is almost useless for WPN now.

I don't know exactly what you are referring to but I recommend that you report this to us:

Tutorial: Reporting A Problem

[modular]

created a ticket