PT4 importing from 888 but hud not showing??

[Megarana]

I think my pc has done an update but I'm playing on 888 - I can see the hands are getting imported to PT4 but HUD is not showing anything - not even the PT button on the table? Please help :)

[Flag_Hippo]

If you have updated to Catalina on a Mac then that operating system introduces additional security requirements which can prevent the HUD from displaying if PokerTracker 4 doesn't have permission - see this guide for how you can re-enable the HUD. If you are on Windows then please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.